They provide excellent onsite and 24/7 remote support at all of our locations. One MSP for six locations all over the world! That’s pretty impressive if you ask me.
From scanning our IT environment for viruses, to remote IT support, to onsite visits, we can always count on them. We’ve been a client for 3 years and we’re very happy with their service!
And across the board, ER Tech has just been absolutely amazing in their response time, their customer support, and even having my own particular account manager.
So when there’s an issue, I always have someone that I can call and I can message. They’re always very, very helpful.
ER Tech Support may be a remote support team but they’re always there to help us. It almost feels like we’ve got our own IT staff in house!
We have dozens of machines to oversee across 4 clinics, and ER Tech Support has helped us monitor each of them as well as cut down potential wasted time and resources..
Keeping up with IT work and compliances can take a lot of time and energy. Instead of worrying about these things, the guys at ER Tech Support handle that for us.
They also make sure our software and hardware tools are up to date so our clinic runs smoothly.